Refund policy

Updated 29 September 2026.

Petcare is free during early access, so there is nothing to refund today. This policy applies once paid plans launch. Payments and refunds are handled by our reseller, Paddle.com, which is the merchant of record for our orders.

Your first payment

If a paid plan is not right for you, ask for a refund within 14 days of your first payment and we refund it in full. You do not need to give a reason. This applies to subscriptions and to one time purchases.

Yearly renewals

We email you before each yearly renewal. If you forget to cancel, ask within 14 days of the renewal payment and we refund it in full.

Monthly renewals

You can cancel at any time to stop the next payment, and you keep access until the end of the month you paid for. A month that has already started is not refunded.

EU and UK customers

You also have a legal right to withdraw from a purchase within 14 days. The refunds above cover it, and you can withdraw online from your account.

Mistakes

If you were charged twice or by mistake, tell us and we refund the extra charge, whenever you notice it.

How to ask

• From your account, where you can also cancel.
• By replying to the receipt Paddle emailed you.
• Through the contact form at cognitionsync.com.

Paddle returns the money to the card or account you paid with. How long it takes to show depends on your bank.

Please talk to us before disputing a charge with your bank. We can usually fix it faster.